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SLA-1 CUSTOMER
For all our customers with actual maintenance of Atlassian products
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PRODUCTS
Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems
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id | 1316402546 |
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RESPONSE TIME, CHANNELS
2 hours (business days)
HelpDesk customer portal
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WHAT DO WE DO
Unlimited support tickets from 3 named contacts
Remote connection at business-critical tickets
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SLA-3 ON DEMAND
Use support when you need it
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PRODUCTS
Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems
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width | 27.267443% |
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id | 1320823762 |
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id | 1320823763 |
RESPONSE TIME, CHANNELS
2 hours (business days)
HelpDesk customer portal
Remote connection (Team Viewer/RDP/GotoMeeting)
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$500 / 8 hours / month
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SLA-4 HOSTER
Unlimited support for our hosters
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RESPONSE TIME, CHANNELS
1 hour (business days)
HelpDesk customer portal
Remote connection (Team Viewer/RDP/GotoMeeting)
Phone/Skype
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WHAT DO WE DO
Consulting on products and technical support
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Consulting
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Hosting
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Training
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