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| ПРОДУКТЫТехническая поддержка всего стека продуктов Atlassian, сторонних плагинов и интеграций с внешними системамиPRODUCTSTechnical support for all of the Atlassian tools, third-party add-ons and integration with external systems |
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| RESPONSE TIME, CHANNELS2 hours (business days)HelpDesk customer portalRemote connection (Team Viewer/RDP/GotoMeeting)
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| WHAT DO WE DORemote connection at business-critical tickets Software updates and add-ons installing under tickets |
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